Privacy Policy

1. Overview & Commitment

At Lollipop The Cake Shop (“we”, “us”, “our”), we are deeply committed to respecting and protecting the personal privacy of our website visitors and valued customers. This Privacy Policy outlines our procedures concerning the collection, storage, use, and disclosure of personal information when you use our website or purchase fresh cakes and confectionery items from us.

By accessing our website or providing information during the checkout process, you agree to the collection and use of information in accordance with this policy and Indian data protection regulations under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

To process your cake orders and ensure prompt doorstep delivery across Tiruchirappalli, we collect the following types of information:

4. How We Use Your Information

We use the collected information strictly for legitimate commercial purposes:

• Processing, baking, and packaging your fresh cake order according to your exact specifications.
• Coordinating accurate and timely doorstep delivery with our dedicated in-house delivery fleet.
• Sending automated order confirmations, delivery slot updates, and electronic tax receipts via SMS, WhatsApp, and email.
• Contacting you in the event of stock availability changes, address clarification, or baking design confirmation.
• Handling customer support inquiries, feedback, and refund/cancellation claims.
• Complying with statutory accounting and tax filing obligations under Indian law.

5. Information Sharing & Third Parties

We never sell, rent, trade, or monetize your personal information to third-party marketing companies.

We share minimal necessary data strictly with trusted service providers:

• Payment Gateway (Razorpay): Transaction amount, order ID, customer name, email, and phone number to initiate and verify payment sessions.
• Logistics Drivers: Name, delivery address, and phone number provided to delivery riders for the sole purpose of handing over the perishable cake parcel.
• Legal Authorities: Only when required by law, subpoena, or law enforcement investigations in accordance with applicable Indian laws.

6. Cookies & Local Storage

Our website uses essential session cookies and browser local storage to maintain your shopping cart items, selected egg preferences, and delivery slot selections as you browse through our menu.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some portions of the cart and checkout experience may not function as intended.

7. Data Retention & User Rights

We retain customer order history and contact details only for as long as necessary to fulfill order delivery, resolve customer service issues, and meet statutory tax audit requirements.

Under applicable Indian privacy laws, you have the right to:

• Request confirmation of the personal data we hold about you.
• Request correction or updating of inaccurate personal information.
• Request deletion of your non-essential account or contact records.
• Opt-out of promotional SMS or WhatsApp messages by notifying our helpline.

8. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: